Customer Support • Entry-Level

Who you are

You have a keen interest in poker and sports betting, which drives your passion for providing outstanding customer service. Your excellent command of the German language, both written and spoken, allows you to communicate effectively with our diverse clientele. You thrive in a fast-paced environment and enjoy engaging with customers across multiple platforms.

You are a team player who understands the importance of collaboration in delivering exceptional service. Your ability to empathize with players and address their concerns makes you a valuable asset to our customer support team. You are eager to learn and adapt to the evolving landscape of the online gaming industry, ensuring that you stay informed about our offerings and systems.

What you'll do

As a Customer Support Officer at WINAMAX, you will be the first point of contact for our players, addressing their inquiries and concerns through various channels such as email, social media, and live events. Your primary goal will be to optimize the player experience by providing accurate information and resolving issues promptly. You will work closely with your team to ensure that every interaction reflects the high standards of our brand.

You will be responsible for managing account-related inquiries, complaints, and feedback, ensuring that players feel heard and valued. Your role will involve promoting a better understanding of our poker and sports betting offerings, helping players navigate our systems with ease. You will also contribute to the continuous improvement of our customer service processes, sharing insights and suggestions with your team.

What we offer

At WINAMAX, we pride ourselves on fostering a unique, multicultural work environment that encourages innovation and collaboration. You will have the opportunity to work in the heart of Paris, surrounded by a passionate team dedicated to enhancing the online gaming experience. We offer a competitive salary and benefits package, along with opportunities for professional growth and development within the company. Join us and be part of a dynamic team that is shaping the future of online gaming.