About Grammarly
The AI writing assistant that enhances your communication
Key Highlights
- Valuation of over $13 billion, among the top 10 US startups
- Over 500,000 integrations with applications and websites
- Headquartered in San Francisco, CA with 1001+ employees
- Raised $400 million in funding and profitable since inception
Grammarly, headquartered in the Financial District of San Francisco, CA, is an AI-powered writing assistant that enhances communication for millions of users. With over 500,000 integrations across various applications, Grammarly has evolved from a student-focused subscription service to a mainstream...
๐ Benefits
Grammarly offers competitive benefits including equity, ample PTO, 401(k) matching, and support for home office setup. Employees enjoy catered lunches...
๐ Culture
Grammarly fosters a culture centered on effective communication and innovation in AI technology. With a focus on remote work flexibility and a commitm...
It Support โข Lead
Grammarly โข San Francisco - On-Site
Overview
Grammarly is hiring an IT Helpdesk Manager to build and lead a world-class IT support function. You'll focus on creating efficient, automated systems and implementing best-in-class ITSM practices. This role requires strong leadership and operational skills.
Job Description
Who you are
You have a proven track record in IT support management, with experience in building and leading high-performing teams. Your expertise in IT service management (ITSM) practices allows you to implement efficient systems that enhance employee productivity. You thrive in fast-paced environments and enjoy solving complex operational challenges, leveraging automation to scale support effectively.
You possess excellent communication skills, enabling you to mentor and guide your team while fostering a collaborative atmosphere. Your passion for technology and innovation drives you to stay updated with the latest trends in IT support and automation, ensuring that your team is equipped to handle any challenges that arise.
What you'll do
In this role, you will manage and mentor a team of IT support professionals, ensuring they have the resources and training needed to provide exceptional service to all Superhuman employees. You will be responsible for building and leading a world-class IT support function that aligns with the company's mission to enhance productivity through AI. Your focus will be on creating a support experience that reflects the company's commitment to speed and delight.
You will have the autonomy to design and implement efficient, automated systems from the ground up, ensuring that IT operations evolve to meet the demands of a high-growth AI company. Collaborating closely with other departments, you will identify areas for improvement and implement best practices that enhance the overall IT support experience.
What we offer
Superhuman provides a dynamic work environment where innovation is encouraged, and your contributions will have a direct impact on the company's success. You will have the opportunity to shape IT operations at a rapidly scaling organization, working alongside talented professionals who are passionate about leveraging technology to improve productivity. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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