Account Manager • Mid-Level

Who you are

You have a strong background in account management, ideally with experience in managing enterprise accounts. You are customer-obsessed and have a knack for building strong relationships with stakeholders, ensuring that client needs are met while aligning with business objectives. Your empathetic approach allows you to navigate complex situations and balance client requests effectively. You thrive in a fast-paced environment where you can manage multiple priorities and workflows, ensuring that all strategic initiatives are executed efficiently. You possess excellent communication skills, enabling you to serve as the vital link between account stakeholders and internal teams.

What you'll do

As a Mid Market Account Manager at Woflow, you will be responsible for managing a large book of business with key strategic enterprise accounts. You will act as a trusted advisor for customers throughout the post-sales lifecycle, focusing on onboarding, product usage, and partnership expansion. Your role will involve technical troubleshooting and ongoing account management to ensure customer satisfaction and account growth. You will collaborate closely with internal teams, including Product, Engineering, and Operations, to align on measurable KPIs and deliver innovative solutions that meet client expectations. You will also be responsible for exceeding customer-driven goals and driving your accounts' growth targets.

What we offer

Woflow provides a supportive work environment with a focus on employee well-being. You will have access to comprehensive health and vision insurance plans, as well as life insurance coverage. We offer a 401(k) retirement plan with company matching and pre-tax commuter benefits. Additionally, you will receive free equipment, including a laptop and a home office stipend. Our company culture includes annual all-expenses-paid offsite events, fostering team bonding and collaboration.