Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly within the mid-market segment, and understand the nuances of growing revenue from existing clients. Your ability to collaborate with customer success teams ensures that customers remain healthy and renew at high rates. You excel in tailoring your approach to each client, focusing on top accounts and generating valuable conversations across multiple teams. You are a strategic advisor who cares deeply for customers and can identify opportunities for growth and optimization within your book of business.

You thrive in a sales environment and are comfortable with both inbound and outbound efforts. Your experience allows you to effectively map accounts and engage in meaningful conversations that drive revenue. You understand the importance of building relationships and are skilled at navigating complex organizational structures to achieve your goals. You are motivated by results and have a strong desire to expand the company's footprint within the mid-market client base.

What you'll do

As a Mid Market Account Manager, you will be responsible for growing revenue from our existing mid-market customer base. You will collaborate closely with customer success to ensure that customers are satisfied and renew at a high rate. Your role will involve a combination of inbound and outbound sales efforts, where you will tailor your approach to each client based on their unique needs and circumstances. You will focus on top accounts, conduct account mapping, and generate valuable conversations across multiple teams to identify opportunities for growth.

You will act as a strategic advisor for your customers, helping them to optimize their use of our services and ensuring they see the value in renewing their contracts. Your ability to interface with various teams across 360Learning will be crucial in driving customer success and satisfaction. You will be expected to track your progress and report on key metrics related to revenue growth and customer retention. Your efforts will directly contribute to the overall success of the North American team and the company as a whole.

What we offer

At 360Learning, we offer a collaborative and supportive work environment where you can thrive as a Mid Market Account Manager. You will have the opportunity to work with a talented team and make a significant impact on our customer base. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to empower organizations through effective learning solutions.