About Workato
The integration platform for seamless workflow automation
Key Highlights
- Headquartered in Palo Alto, CA with 1,001+ employees
- $415 million raised in Series D funding
- Targeted at users with minimal technical experience
- Supports diverse industries with automation solutions
Workato is a leading integration and workflow automation platform headquartered in Palo Alto, CA. With over 1,001 employees, the company has raised $415 million in Series D funding and serves a diverse range of customers, enabling them to automate processes and integrate applications seamlessly. Wor...
🎁 Benefits
Workato offers flexible working arrangements with a hybrid remote model, generous PTO, and employee stock options. Additional benefits include health ...
🌟 Culture
Workato fosters a culture of integration and collaboration, focusing on empowering users with minimal technical skills to streamline their workflows. ...
Overview
Workato is seeking an Enterprise Customer Success Manager to drive customer satisfaction and success. You'll work closely with clients to ensure they derive maximum value from Workato's AI-powered platform. This role requires strong analytical abilities and a passion for technology.
Job Description
Who you are
You have a strong background in customer success management, ideally within the technology sector, and possess the analytical skills necessary to assess customer needs and drive satisfaction. Your passion for technology enables you to learn new solutions quickly and translate them into actionable strategies that deliver business value for customers. You are a self-motivated team player who thrives on making a significant impact beyond your current role. You appreciate the nuances of working in a diverse and multicultural environment and are adept at building consensus among various stakeholders.
Desirable
Experience in enterprise software or SaaS environments is a plus, as is familiarity with customer relationship management tools. You may also have a background in project management or operations, which would enhance your ability to drive customer success initiatives effectively.
What you'll do
In this role, you will be responsible for managing relationships with enterprise customers, ensuring they are satisfied with Workato's offerings and maximizing their use of the platform. You will work closely with clients to understand their business objectives and help them navigate complex workflows using our AI-powered solutions. Your role will involve analyzing customer data to identify trends and areas for improvement, as well as collaborating with internal teams to enhance product offerings based on customer feedback. You will also be tasked with developing and executing customer success plans that align with client goals, ensuring they achieve desired outcomes.
What we offer
Workato fosters a flexible and trust-oriented culture that empowers employees to take ownership of their roles. You will be part of a vibrant and dynamic work environment that values innovation and collaboration. The company offers a range of benefits designed to support both your professional and personal life, promoting a healthy work-life balance. Join us and be part of a team that is transforming technology complexity into business opportunity, helping organizations unlock new value in a fast-changing world.
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