Customer Success Engineer • Senior

Who you are

You have a strong background in customer success engineering, ideally with experience in the automotive or technology sectors. You excel at engaging with customers to understand their needs and help them maximize the value of the products they use. Your technical expertise allows you to communicate effectively with both customers and internal engineering teams, ensuring that feedback is translated into actionable insights. You are comfortable working in a hybrid environment, balancing time between the office and customer sites.

You possess excellent problem-solving skills and a customer-centric mindset, always looking for ways to enhance the customer experience. Your ability to build relationships and trust with clients is paramount, as you will be their primary point of contact for technical support and product guidance. You are proactive in identifying potential issues and addressing them before they escalate, ensuring a smooth customer journey.

What you'll do

As a Senior Customer Success Engineer, you will engage directly with customers to help them understand and utilize our advanced mobility solutions. You will conduct on-site workshops and training sessions, primarily in the Nagoya area, to foster strong relationships and ensure customers are getting the most out of our products. You will collaborate closely with the internal Product and Engineering teams, providing valuable feedback from customer interactions to drive product improvements.

You will also have the opportunity to develop educational materials and participate in PR and marketing events, showcasing the innovative solutions Woven by Toyota offers. Your role will involve a mix of technical support, customer engagement, and collaboration with cross-functional teams to enhance our product offerings and customer satisfaction. You will be instrumental in driving the success of our customers and contributing to the overall mission of transforming mobility.

What we offer

Woven by Toyota provides a dynamic work environment where innovation and collaboration are at the forefront. You will be part of a team that is dedicated to redefining mobility and making a positive impact on society. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Our hybrid workplace allows for flexibility, ensuring you can balance your work and personal life effectively. Join us in our mission to create a world with zero accidents and enhanced well-being for all.