About Delinea
Empowering cybersecurity with advanced PAM solutions
Key Highlights
- Headquartered in San Francisco, CA with 1001+ employees
- Acquired by TPG Capital in 2021
- Valued PAM market at $18.32 billion in 2019
- Serves industries including healthcare, manufacturing, and government
Delinea is a leading provider of Privileged Access Management (PAM) solutions, serving industries such as healthcare, construction, manufacturing, and government. Headquartered in the Financial District of San Francisco, CA, Delinea was formed from the merger of Centrify and Thycotic Software and ha...
🎁 Benefits
Delinea offers a comprehensive benefits package including ROTH 401(k), life insurance, short-term and long-term disability insurance, and an employee ...
🌟 Culture
Delinea fosters a culture focused on cybersecurity resilience, adapting to the evolving landscape of cyber threats. The company emphasizes innovation ...
Customer Success Engineer • Senior
Overview
Delinea is seeking a Senior Customer Success Engineer to be a key technical partner within their Customer Success teams. You'll work closely with Customer Success Managers to ensure client satisfaction and success. This role requires strong technical skills and experience in customer-facing positions.
Job Description
Who you are
You have a strong technical background and experience in customer-facing roles, ideally with a focus on identity security or related technologies. You understand the importance of customer success and are passionate about helping clients achieve their goals with the products you support. Your communication skills are top-notch, allowing you to convey complex technical concepts to non-technical stakeholders effectively. You thrive in collaborative environments and enjoy working closely with cross-functional teams to drive customer satisfaction. You are proactive in identifying potential issues and are skilled at providing solutions that enhance the customer experience.
Desirable
Experience with identity security solutions or cloud-native platforms is a plus. Familiarity with AI-powered technologies and their application in customer success can set you apart. You may also have a background in technical support or engineering, which will help you understand the technical aspects of the solutions you will be supporting.
What you'll do
As a Senior Customer Success Engineer at Delinea, you will be embedded within regional Customer Success teams, working closely with Customer Success Managers to ensure that clients are getting the most out of Delinea's Identity Security Platform. You will provide technical guidance and support to customers, helping them navigate the complexities of identity management and security. Your role will involve conducting product demonstrations, troubleshooting issues, and providing training to clients to ensure they are fully equipped to utilize the platform effectively. You will also gather feedback from customers to relay to the product team, helping to shape future developments and enhancements.
What we offer
Delinea offers a collaborative and inclusive work environment where innovation is encouraged. You will have the opportunity to work with a talented team dedicated to making the world a safer place through advanced identity security solutions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations to secure their identities and interactions seamlessly.
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