Customer Support • Mid-Level

Who you are

You are an enthusiastic Customer Support Specialist with experience in providing exceptional service to users. You understand the importance of resolving product questions and technical issues quickly and accurately, ensuring a positive experience for all users. You thrive in a collaborative environment and are comfortable working with diverse teams across various case types, from high-volume inquiries to complex issues that require a nuanced understanding of the product.

You possess strong communication skills, allowing you to articulate solutions clearly and effectively to both crew members and client users. Your ability to empathize with users and understand their needs is crucial in delivering top-notch support. You are detail-oriented and organized, ensuring that all inquiries are tracked and resolved in a timely manner.

What you'll do

As a Customer Support Specialist III at Wrapbook, you will be responsible for addressing a wide range of customer inquiries and technical issues. You will work closely with crew members and client users to provide answers to their product questions, ensuring they have the information they need to utilize the platform effectively. Your role will involve troubleshooting technical problems and guiding users through solutions, all while maintaining a high level of customer satisfaction.

You will collaborate with other team members to identify common issues and contribute to the development of knowledge base articles and support documentation. Your insights will help improve the overall user experience and streamline support processes. You will also participate in training sessions to stay updated on product features and enhancements, ensuring you can provide the most accurate and helpful information to users.

What we offer

Wrapbook offers a supportive and inclusive work environment where you can grow your skills and advance your career in customer support. We value diversity and encourage applicants from all backgrounds to apply. You will have the opportunity to work with a talented team dedicated to making production payroll and accounting easier for our users. We provide competitive compensation and benefits, along with a flexible remote work arrangement that allows you to balance your professional and personal life.