Implementation Specialist • Mid-Level

Who you are

You have a strong background in client onboarding and implementation, particularly within the film and television industry. Your experience allows you to effectively manage the entire onboarding process, ensuring clients transition smoothly to new systems. You excel at building relationships and understanding client needs, which helps you tailor solutions that meet their long-term business goals.

You are detail-oriented and organized, capable of juggling multiple projects while maintaining a high level of client satisfaction. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively to diverse stakeholders. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service.

What you'll do

In this role, you will take ownership of the onboarding process for Film and TV clients, guiding them through the transition to Wrapbook's payroll platform. You will work closely with sales teams to ensure that client expectations are met from the outset. Your responsibilities will include conducting training sessions, providing ongoing support, and addressing any issues that arise during the implementation phase.

You will also be responsible for gathering feedback from clients to continuously improve the onboarding experience. By fostering strong relationships, you will help clients maximize the value of Wrapbook's services, ensuring they are set up for success in managing their production payroll and accounting needs.

What we offer

Wrapbook provides a supportive and inclusive work environment where you can grow your career. We offer competitive compensation and the opportunity to work with a talented team of professionals in the entertainment and technology sectors. As part of our commitment to diversity, we encourage applicants from all backgrounds to apply, ensuring a workplace that values different perspectives and experiences.