Customer Success • Mid-Level

Who you are

You have experience in customer support or success, demonstrating a strong ability to handle inquiries and resolve issues effectively. You thrive in a fast-paced environment and are ready to provide undivided attention to customers, ensuring their needs are met during the midnight and dawn operational hours. Your communication skills allow you to capture important customer insights and feedback, which you will use to help improve product and service delivery. You are a team player who collaborates with various departments to solve customer inquiries and drive operational excellence projects.

What you'll do

As a Customer Success Generalist, you will be responsible for providing support to customers during the operational hours of midnight and dawn. You will take on any issues or inquiries raised by customers, working diligently to prevent problems and support their needs. Your role will involve capturing customer insights and feedback, which will be crucial for continuous improvement of our products and services. You will also contribute to operational excellence projects, generating ideas based on your experiences in handling customer inquiries and coordinating with relevant stakeholders to implement changes.

What we offer

At Xendit, you will be part of a rapidly growing company that is making significant strides in the payment infrastructure space across Southeast Asia. We offer a collaborative work environment where your contributions will directly impact our customers and the overall success of the company. You will have the opportunity to work with a diverse team and engage in projects that enhance customer satisfaction and operational efficiency.