Business Operations • Mid-Level

Who you are

You have a knack for prioritizing tasks and communicating effectively, which helps you navigate demanding situations with ease. Your ability to build relationships and create partnerships is key to providing excellent customer and partner service. You thrive in a fast-paced environment and are eager to contribute to transforming the manufacturing industry.

You possess firsthand technical knowledge of manufacturing design and production, allowing you to ensure jobs are delivered on time. Understanding supplier capabilities is second nature to you, and you are comfortable executing supplier oversight activities, including conducting assessments and creating detailed schedules.

What you'll do

As a Case Manager, you will be part of a dynamic team of technical professionals dedicated to solving supply chain problems for customized parts. Your primary responsibilities will include tracking and monitoring the progress of numerous customer orders and partner jobs, ensuring that on-time delivery and quality standards are met. You will engage in frequent and timely interactions with customers to provide updates on their orders, fostering strong relationships along the way.

You will apply your technical knowledge to improve customer satisfaction and address any issues that arise during the order process. Your role will involve collaborating with various teams to streamline operations and enhance the overall customer experience. You will also be responsible for executing supplier oversight activities, which may include conducting phone assessments and creating detailed schedules to ensure that all parties are aligned and informed.

What we offer

At Xometry, you will be part of a fast-growing digital technology company that is disrupting the manufacturing industry. We offer a collaborative work environment where your contributions will directly impact our success. You will have the opportunity to work with a team of dedicated professionals who are passionate about transforming the industry and driving customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.