Business Operations • Mid-Level

Who you are

You have experience in project management and are comfortable using ERP systems and integrated software to manage customer orders effectively. You thrive in a collaborative environment, working alongside engineering, business, and supply chain professionals to solve complex manufacturing challenges. Your strong communication skills enable you to liaise effectively with both internal teams and external stakeholders, ensuring that customer satisfaction remains a top priority. You are adept at multi-tasking and can handle multiple projects simultaneously while maintaining attention to detail. You understand the importance of quality and timely delivery in the manufacturing sector and are committed to improving supplier relationships through effective problem-solving.

What you'll do

As a Case Manager III, you will perform project management functions that involve overseeing customer orders from inception to completion. You will utilize our internal ERP system to track orders and ensure they meet delivery and quality requirements. In cases of troubled orders, you will lead the problem-solving process, collaborating with technical experts to identify solutions and improve supplier relationships. Your role will also involve analyzing project outcomes and implementing improvements to enhance operational efficiency. You will contribute to a fast-paced team environment, making meaningful contributions to stakeholder satisfaction and the overall success of Xometry's operations.

What we offer

At Xometry, you will be part of a fast-growing digital technology company that is disrupting the manufacturing industry. We provide a diverse work environment where you can develop your skills and grow your career. You will have access to industry-leading tech tools and the opportunity to work on a variety of projects that make a real impact. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.