Business Operations • Mid-Level

Who you are

You have experience in project management and are adept at using ERP systems and integrated software programs to ensure customer satisfaction. Your strong communication skills enable you to effectively collaborate with engineering, business, and supply chain professionals to solve complex manufacturing problems. You thrive in a fast-paced environment and are committed to delivering quality results while managing multiple tasks efficiently.

You understand the importance of stakeholder satisfaction and are skilled at leading problem-solving processes for troubled orders. Your ability to work with internal subject matter experts allows you to improve supplier relationships and ensure that orders meet delivery and quality requirements. You are detail-oriented and have a proactive approach to managing projects, ensuring that all aspects are aligned with customer expectations.

What you'll do

As a Case Manager III, you will perform project management functions that are critical to Xometry's operations. You will utilize our internal ERP system to track and manage orders, ensuring that they are delivered on time and meet quality standards. You will lead the problem-solving process for any issues that arise, working closely with technical experts to address challenges and improve processes.

Your role will involve reviewing orders on an exception basis and taking appropriate actions to resolve any discrepancies. You will be responsible for maintaining strong relationships with both customers and suppliers, ensuring that communication is clear and effective throughout the project lifecycle. You will contribute to the overall success of the team by making meaningful daily contributions and driving stakeholder satisfaction.

What we offer

At Xometry, you will be part of a fast-growing digital technology company that is disrupting the manufacturing industry. We provide a dynamic work environment where you can further develop your skills and make a significant impact on our operations. You will have the opportunity to work with industry-leading technology and collaborate with a diverse team of professionals dedicated to solving complex manufacturing challenges. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.