Business Operations • Mid-Level

Who you are

You have experience in project management and are comfortable using ERP systems and integrated software to manage customer orders effectively. You thrive in a collaborative environment, working alongside engineering, business, and supply chain professionals to solve complex manufacturing challenges. Your strong communication skills enable you to liaise effectively with stakeholders and ensure high-quality service delivery. You are adept at multitasking and can handle various responsibilities in a fast-paced setting, contributing to stakeholder satisfaction.

What you'll do

As a Case Manager III, you will perform project management functions, ensuring that individual orders meet customer delivery and quality requirements. You will lead the problem-solving process for troubled orders, working closely with internal technical experts to improve supplier relationships. Your role will involve reviewing orders on an exception basis and taking appropriate actions to resolve issues. You will also contribute to the development of processes that enhance operational efficiency and customer satisfaction.

What we offer

At Xometry, you will be part of a dynamic team that is transforming the manufacturing industry. We provide opportunities for professional growth and development in a supportive environment. You will have access to industry-leading technology tools and resources to help you succeed in your role. Join us in making meaningful contributions to our customers and partners while enjoying a collaborative and innovative workplace culture.