Business Operations • Mid-Level

Who you are

You have a strong ability to prioritize and communicate effectively, which helps you navigate demanding situations with ease. Your experience in operations or case management equips you with the skills necessary to support customer growth in a fast-paced environment. You thrive in collaborative settings, working alongside technical professionals to solve complex supply chain problems. You understand the importance of building relationships and providing excellent service to both customers and partners. Your technical knowledge in manufacturing design and production is a valuable asset in ensuring timely job delivery. You are proactive in assessing supplier capabilities and executing oversight activities to maintain quality and efficiency.

What you'll do

As a Case Manager in Business Operations at Xometry, you will play a crucial role in improving on-time delivery and customer satisfaction. You will track and monitor the progress of numerous customer orders and partner jobs, ensuring that all stakeholders are informed and engaged throughout the process. Your responsibilities will include applying your technical knowledge to oversee manufacturing design and production, as well as conducting assessments of supplier capabilities. You will create detailed schedules and perform quality reviews to ensure that all jobs meet the required standards. Building strong partnerships with suppliers and customers will be key to your success in this role, as you will need to provide frequent updates and maintain open lines of communication. You will also be involved in executing corrective actions when necessary to address any issues that arise during the production process.

What we offer

At Xometry, we offer a dynamic work environment where you can make a significant impact on the manufacturing industry. You will have the opportunity to work with a team of dedicated professionals who are committed to transforming the way businesses connect with manufacturers. We value collaboration and encourage you to bring your unique perspective to the table. Our company culture promotes growth and development, providing you with the resources and support you need to succeed in your role. We believe in recognizing and rewarding hard work, and we are committed to fostering an inclusive workplace where everyone can thrive.