Technical Account Manager • Mid-Level

Who you are

You are a highly motivated Mechanical Engineer with a strong passion for customer success. You have experience in customer-facing roles and understand the importance of building relationships with clients. Your technical expertise allows you to act as a trusted advisor, helping clients navigate manufacturing challenges and optimize their projects for success. You thrive in collaborative environments, working closely with engineering teams to ensure alignment and satisfaction. You are proactive in identifying potential issues and addressing them before they escalate, ensuring a seamless integration of services for your clients.

Desirable

Experience in a technical account management role or similar customer-facing position is a plus. Familiarity with manufacturing processes and design principles will enhance your ability to provide valuable insights to clients. A background in project management or operations can also be beneficial in this role.

What you'll do

As a Technical Account Manager at Xometry, you will be embedded within our most strategic accounts, acting as an extension of their engineering teams. You will conduct weekly onsite visits to build relationships and understand the specific needs of each client. Your role will involve collaborating closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform. You will stay informed about upcoming customer projects and initiatives, ensuring alignment with Xometry's capabilities and resources. Your proactive approach will help identify and address potential manufacturing challenges, enhancing customer satisfaction and driving growth for both Xometry and our clients.

What we offer

Joining Xometry means becoming part of a dynamic and growing company at the forefront of digital manufacturing. You will have the opportunity to work with a diverse range of clients, from startups to Fortune 1000 companies, and make a real impact in their manufacturing processes. We offer competitive compensation and benefits, along with a collaborative work environment that encourages professional growth and development. You will be part of a team that values innovation and customer success, and you will have the chance to contribute to the evolution of the manufacturing industry.