Technical Account Manager • Mid-Level

Who you are

You are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact. You have experience in customer-facing roles, where you've acted as a trusted advisor and technical expert, building relationships and understanding client needs. Your background in engineering allows you to collaborate effectively with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform. You stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's goals.

Desirable

Experience in digital manufacturing or a related field is a plus. Familiarity with customer integration processes and the ability to proactively identify and address potential manufacturing challenges will set you apart. You thrive in environments where you can engage with clients and contribute to their success through technical expertise.

What you'll do

As a Technical Account Manager at Xometry, you will be embedded within our most strategic accounts, acting as an extension of their engineering teams. Your responsibilities will include conducting weekly onsite visits at customer and partner locations to build relationships and understand their needs. You will collaborate closely with customer engineers on DFM, ensuring that projects are optimized for success on our platform. Proactively identifying and addressing potential manufacturing challenges will be key to your role, as will staying informed about upcoming customer projects to ensure alignment with Xometry's offerings. You will work closely with the Operations and Sales teams to drive growth and ensure customer satisfaction, making a real impact in the digital manufacturing space.

What we offer

Xometry offers a unique opportunity to join a growing company at the forefront of digital manufacturing. You will be part of a dynamic team that values innovation and customer success. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in transforming the manufacturing landscape and making a difference for our clients.