Technical Account Manager • Mid-Level

Who you are

You are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact. You have experience in customer-facing roles, ideally as a Technical Account Manager, where you've built strong relationships with clients and understood their needs. Your technical expertise allows you to act as a trusted advisor, guiding customers through the complexities of manufacturing solutions. You thrive in collaborative environments, working closely with engineering teams to optimize projects for manufacturing platforms. You stay informed about industry trends and upcoming projects, ensuring alignment with customer initiatives. You are proactive in identifying potential challenges and addressing them before they escalate, demonstrating your commitment to customer satisfaction.

What you'll do

In this role, you will become a trusted advisor and technical expert for assigned enterprise accounts, conducting weekly onsite visits to build relationships and understand their needs. You will collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform. Your responsibilities will include proactively identifying and addressing potential manufacturing challenges, ensuring that customer projects align with Xometry's capabilities. You will work closely with the sales team to drive growth and ensure customer satisfaction, acting as an extension of the engineering teams within your accounts. You will also stay informed about upcoming customer projects and initiatives, ensuring that Xometry is well-positioned to support their needs. Your role will be pivotal in bridging the gap between customer expectations and manufacturing solutions, making a real impact on their success.

What we offer

Xometry offers a unique opportunity to join a growing company at the forefront of digital manufacturing. You will be part of a dynamic team that values innovation and collaboration. We provide a supportive environment where you can grow your skills and advance your career. Our commitment to customer success means that you will have the resources and support needed to excel in your role. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.