Implementation Manager • Mid-Level

Who you are

You have a strong background in project management and customer success, with experience in leading implementations and onboarding processes. Your communication skills are top-notch, allowing you to effectively engage with clients and understand their needs. You thrive in a collaborative environment and enjoy building relationships with customers to drive their success. You are proactive and solutions-oriented, always looking for ways to improve the implementation experience for clients. You have a knack for problem-solving and can navigate challenges with ease, ensuring that projects stay on track and meet customer expectations. Your ability to manage multiple projects simultaneously while maintaining attention to detail sets you apart in this role.

What you'll do

As an Implementation Manager at Yotpo, you will serve as the primary point of contact for customers throughout the implementation journey, ensuring a smooth and successful onboarding experience. You will manage and execute all technical setups in alignment with defined project plans and customer business goals, including integrations and quality assurance checks. Training and educating customers on how to effectively use Yotpo’s suite of products will be a key part of your role, as you guide them through the deployment process. You will provide strategic guidance to brands on crafting impactful launch strategies, ensuring they maximize the value of Yotpo’s solutions. Your role will involve collaborating with various teams within Yotpo to ensure that customer feedback is incorporated into product development and service improvements. You will also be responsible for tracking project progress and reporting on key metrics to stakeholders.

What we offer

Yotpo offers a dynamic work environment where you can grow your career while making a significant impact on our customers' success. We provide competitive compensation and benefits, along with opportunities for professional development. Our culture emphasizes collaboration, innovation, and a commitment to excellence, making it a great place to work. Join us in building a global company where your voice is heard and your perspective is valued.