Customer Support Engineer • Senior

Who you are

You have a strong background in customer support engineering, particularly in managing complex deployments for enterprise clients. Your experience includes building trusted technical relationships with customers, ensuring their needs are met throughout the deployment process. You are proactive in updating documentation and creating better procedures to enhance the customer experience. Your analytical skills allow you to troubleshoot effectively, addressing technical challenges as they arise. You thrive in a collaborative environment, coordinating cross-functional activities to ensure successful deployments. You are an energetic individual who takes initiative and is committed to delivering exceptional service.

What you'll do

In this role, you will be responsible for delivering frictionless deployments to Fortune 500 customers, managing projects that can last from 12 to 24 months. You will develop and maintain trusted relationships with clients, ensuring their technical needs are met. Your responsibilities will include updating documentation, creating instructional videos, and improving deployment procedures. You will face technically complex challenges that require your best troubleshooting and analytical skills. Additionally, you will coordinate cross-functional activities to ensure that all aspects of the deployment process run smoothly. Your role will be pivotal in enhancing customer satisfaction and ensuring the successful implementation of ZEDEDA's edge computing solutions.

What we offer

ZEDEDA provides a dynamic work environment where you can grow and develop your skills. We offer competitive compensation and opportunities for professional advancement as you contribute to our mission of making edge computing effortless and secure. Join us in transforming the cloud experience at the edge and be part of a team that values innovation and collaboration.