Customer Support • Senior

Who you are

You have a strong background in customer support engineering, particularly in managing complex deployments for enterprise clients. Your experience includes developing trusted technical relationships with customers, ensuring their needs are met throughout the deployment process. You are an energetic self-starter who thrives in a collaborative environment and is committed to delivering exceptional service.

You possess excellent troubleshooting and analytical skills, enabling you to tackle technical challenges effectively. Your ability to coordinate cross-functional activities ensures that deployments run smoothly and efficiently. You are proactive in updating documentation and creating resources that enhance the customer experience.

What you'll do

As a Senior Customer Support Engineer for Deployments, you will be responsible for delivering frictionless and smooth deployments to our Fortune 500 customers. You will manage deployments that span 12-24 months, developing strong relationships with clients and ensuring their technical needs are met. Your role will involve troubleshooting complex issues and coordinating with various teams to facilitate successful deployments.

You will take the initiative to improve processes by updating documentation and creating instructional materials, such as videos, to assist customers. Your technical expertise will be crucial in addressing challenges that arise during the deployment phase, and you will work closely with cross-functional teams to ensure alignment and efficiency.

What we offer

At ZEDEDA, we provide a competitive compensation package that includes a base salary ranging from $130,000 to $150,000, along with commission and equity components. We believe in fostering a supportive work environment that encourages professional growth and development. Join us in making edge computing effortless and secure for our clients.