About Zenoti
Empowering salons and spas with cloud technology
Key Highlights
- Over 10,000 customers in 50 countries
- Headquartered in Bellevue, Washington
- Raised over $100 million in funding
- Specializes in salon, spa, and med spa software
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
🎁 Benefits
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
🌟 Culture
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Overview
Zenoti is seeking a Director of Contract Renewals in Seattle to lead the Contract Renewals team within Customer Success. This role involves managing contract renewals and enhancing customer retention strategies.
Job Description
Who you are
You are a highly organized and proactive individual with a strong background in customer success and contract management. You have experience leading teams and driving customer retention initiatives, ensuring that clients receive maximum value from their investments. Your ability to analyze customer needs and develop tailored solutions sets you apart in the industry.
You possess excellent communication skills, allowing you to effectively collaborate with cross-functional teams and engage with clients at all levels. Your strategic mindset enables you to identify opportunities for growth and improvement within the customer journey, ensuring that renewals are handled smoothly and efficiently.
What you'll do
In this role, you will lead the Contract Renewals team, focusing on managing and optimizing the renewal process for Zenoti's clients. You will work closely with the sales and customer success teams to ensure that clients are satisfied and that their contracts are renewed in a timely manner. Your responsibilities will include developing strategies to enhance customer retention, analyzing renewal trends, and implementing best practices to streamline the renewal process.
You will also be responsible for training and mentoring team members, fostering a culture of excellence and accountability within the team. By leveraging your expertise, you will help shape the future of Zenoti's customer success initiatives, driving growth and ensuring that clients continue to see value in their partnership with us.
What we offer
Zenoti provides a dynamic work environment where you can thrive and make a significant impact. We are committed to empowering our employees and fostering a culture of collaboration and innovation. As a member of our team, you will have access to professional development opportunities and the chance to work with a diverse group of talented individuals. Join us in our mission to revolutionize the beauty and wellness industry through technology.
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