About Zenoti
Empowering salons and spas with cloud technology
Key Highlights
- Over 10,000 customers in 50 countries
- Headquartered in Bellevue, Washington
- Raised over $100 million in funding
- Specializes in salon, spa, and med spa software
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
🎁 Benefits
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
🌟 Culture
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Overview
Zenoti is hiring a Vice President of Customer Success to drive customer growth and satisfaction. You'll be responsible for enhancing the customer journey and ensuring clients achieve their ROI with Zenoti's solutions. This role requires strong leadership and strategic vision.
Job Description
Who you are
As the Vice President of Customer Success, you have a proven track record in leading customer success initiatives within the technology sector. You understand the importance of customer satisfaction and retention, and you have experience in developing strategies that enhance the customer journey. Your leadership style fosters collaboration and empowers teams to deliver exceptional service. You are data-driven, using metrics to inform decisions and drive improvements in customer engagement and satisfaction. You have a deep understanding of the beauty and wellness industry, which allows you to connect with clients and understand their unique needs. You are passionate about helping customers realize the full potential of the solutions they use, ensuring they achieve their desired outcomes.
What you'll do
In this role, you will own the customer success strategy at Zenoti, focusing on customer growth and retention. You will lead a team dedicated to delighting customers throughout their journey with Zenoti, ensuring they receive maximum value from our solutions. You will collaborate closely with various departments, including sales, product, and marketing, to align customer success initiatives with overall business goals. You will analyze customer feedback and usage data to identify areas for improvement and develop programs that enhance the customer experience. Your role will also involve mentoring and developing your team, fostering a culture of excellence and accountability. You will represent the voice of the customer within the organization, advocating for their needs and ensuring that Zenoti continues to innovate and improve its offerings.
What we offer
At Zenoti, we pride ourselves on being a great place to work, recognized for our commitment to empowering our employees. We offer competitive compensation packages, including benefits that support your well-being and professional growth. You will have the opportunity to work with a talented team dedicated to transforming the beauty and wellness industry. Join us in making a significant impact on our clients' success and the overall growth of Zenoti.
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