Technical Account Manager • Lead

Who you are

You have a proven track record in managing technical accounts and fostering strong client relationships — your experience has equipped you with the ability to understand client needs and translate them into actionable solutions. You thrive in a collaborative environment, working closely with cross-functional teams to ensure client satisfaction and success. Your technical background allows you to effectively communicate complex concepts to clients and provide them with the support they need to maximize the value of Zenoti's software solutions.

You possess excellent problem-solving skills and are adept at identifying opportunities for improvement within client operations — your analytical mindset helps you to assess situations critically and propose effective solutions. You are comfortable with data analysis and can leverage insights to drive client success. Your strong communication skills enable you to articulate technical information clearly and concisely, ensuring that clients feel supported and informed throughout their journey with Zenoti.

You are passionate about the beauty and wellness industry and understand the unique challenges that businesses face in this space — your empathy and understanding of client pain points allow you to build trust and rapport with clients. You are committed to continuous learning and staying updated on industry trends, which helps you to provide valuable insights to clients and enhance their experience with Zenoti.

Desirable

Experience in a similar role within the software or technology sector is a plus — familiarity with cloud-based solutions and the beauty and wellness industry will set you apart. A background in project management or customer success can also be beneficial as you navigate client relationships and ensure successful implementations.

What you'll do

In this role, you will lead the technical account management team, overseeing the onboarding and implementation of Zenoti's software solutions for clients in the beauty and wellness industry. You will work closely with clients to understand their business needs and ensure that they are leveraging the full capabilities of the Zenoti platform. Your responsibilities will include conducting regular check-ins with clients, providing training and support, and addressing any technical issues that may arise.

You will collaborate with product and engineering teams to relay client feedback and advocate for enhancements that will improve the user experience. Your insights will be crucial in shaping the future of Zenoti's offerings, ensuring that they meet the evolving needs of clients. You will also be responsible for developing and maintaining strong relationships with key stakeholders within client organizations, acting as their primary point of contact for any technical inquiries or support.

Additionally, you will analyze client data to identify trends and opportunities for growth, helping clients to optimize their operations and achieve their business goals. You will play a key role in driving client retention and satisfaction, ensuring that clients see the value in their partnership with Zenoti.

What we offer

Zenoti offers a dynamic work environment where you can make a significant impact on the success of our clients and the growth of our company. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Our culture is built on collaboration, innovation, and a commitment to excellence, making Zenoti a great place to work and grow your career. Join us in empowering businesses in the beauty and wellness industry to thrive with our cutting-edge software solutions.