Solutions Engineer • Senior

Who you are

You have a strong background in project management and a passion for building conversational AI workflows — your experience allows you to guide clients through the technical implementation of intelligent support solutions effectively. You excel in managing timelines and ensuring a successful go-live, demonstrating a unique blend of technical expertise and a customer-first mindset.

With a proven track record in SaaS solutions, you understand the complexities of systems integration and the importance of delivering seamless automation tailored to each customer's needs. Your ability to collaborate with both client stakeholders and internal teams sets you apart, ensuring that every deployment is executed flawlessly.

You thrive in high-stakes environments, where delivering fast, consistent, and compliant answers is crucial. Your experience working with high-stakes customer support teams has equipped you with the skills necessary to transform self-service and streamline support agent workflows.

You are detail-oriented and possess strong problem-solving skills, allowing you to navigate challenges that arise during the deployment process. Your commitment to delivering exceptional customer experiences drives you to continuously improve and innovate in your role.

Desirable

Experience with AI automation platforms is a plus, as it enhances your ability to design and implement effective solutions. Familiarity with customer support processes and workflows will further strengthen your contributions to the team.

What you'll do

In this role, you will own the end-to-end deployment process, from systems integration to the design, build, and launch of conversational AI workflows. You will work closely with client stakeholders to understand their needs and ensure that the solutions you implement meet their expectations.

You will manage timelines and coordinate with internal teams to deliver seamless automation, ensuring that every aspect of the deployment is executed to the highest standards. Your ability to communicate effectively with both technical and non-technical stakeholders will be essential in driving successful outcomes.

As a hands-on individual contributor, you will be involved in the technical aspects of the implementation, leveraging your expertise to guide clients through the complexities of intelligent support solutions. You will also be responsible for configuring advanced integrations that enhance the functionality of the deployed solutions.

Your role will require you to stay updated on industry trends and best practices in AI and customer support, allowing you to provide valuable insights and recommendations to clients. You will play a key role in helping organizations transform their support workflows and achieve their goals.

What we offer

Zingtree offers a collaborative and innovative work environment where you can make a real impact. You will have the opportunity to work with leading customer support organizations and contribute to the development of cutting-edge AI solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower customer support teams and deliver exceptional experiences for their clients.