Customer Operations • Mid-Level

Who you are

You have a strong background in customer experience training, with a passion for empowering teams to deliver exceptional service. Your experience includes designing and facilitating engaging learning experiences that equip staff with the necessary knowledge and tools. You understand the importance of creating a supportive and inclusive environment for all team members, ensuring that everyone feels valued and respected.

You are a collaborative team player who thrives in a dynamic environment. You have excellent communication skills, allowing you to effectively convey complex information in an understandable manner. Your ability to build relationships with diverse individuals helps foster a positive learning atmosphere. You are committed to continuous improvement and are always looking for ways to enhance training programs and processes.

What you'll do

As a Customer Experience Trainer at Zocdoc, you will play a pivotal role in scaling and evolving the training function for the CX team. You will design and facilitate training sessions that focus on best practices in customer support, ensuring that team members are well-equipped to assist patients and providers effectively. Your responsibilities will include developing training materials, conducting workshops, and providing ongoing support to staff as they implement new skills in their roles.

You will collaborate closely with various stakeholders to identify training needs and develop tailored programs that address those needs. By leveraging your expertise in customer experience, you will help shape the training curriculum to align with Zocdoc's mission of empowering patients and improving healthcare experiences. Your contributions will directly impact the quality of support provided to patients and providers, driving Zocdoc's mission forward.

What we offer

Zocdoc offers a supportive work environment where you can grow your skills and make a meaningful impact. You will have the opportunity to work alongside a team of dedicated professionals who are passionate about improving healthcare experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to transform healthcare and empower patients.