Customer Operations • Mid-Level

Who you are

You are personally motivated by developing talent and empowering a team. You understand the importance of creating a work environment free of discrimination and harassment, ensuring that all team members feel valued and supported. You have a strong commitment to improving customer experiences and are driven by the mission to make healthcare work for patients. You thrive in collaborative settings and enjoy solving complex problems alongside thoughtful and driven teammates.

What you'll do

As the Manager of Customer Experience at Zocdoc, you will play a crucial role in ensuring that our providers receive best-in-class support. You will be responsible for maximizing their value from Zocdoc and fostering a high-performing, inclusive team environment. Your impact will be felt across the organization as you lead initiatives aimed at enhancing customer satisfaction and operational efficiency. You will work closely with various teams to identify areas for improvement and implement strategies that align with our mission of empowering patients.

What we offer

At Zocdoc, we believe that our most important asset is our people. We offer a supportive and inclusive work environment where you can grow your skills and advance your career. You will have the opportunity to work on meaningful projects that directly impact the healthcare experience for patients. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.