Customer Success • Mid-Level

Who you are

You are a dedicated professional with a passion for improving customer experiences in the healthcare sector. You understand the challenges patients face and are motivated to provide solutions that empower them. Your ability to communicate effectively and build relationships is key to your success in this role. You thrive in collaborative environments and are eager to contribute to a mission-driven company. You have experience in customer service or account management, and you are comfortable upselling features to meet client needs. You are adaptable and can navigate complex problems with ease.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a crucial role in delivering exceptional customer service to our provider accounts. You will be evaluated on your ability to upsell features and offer tailored solutions that meet the unique needs of our clients. Your day-to-day responsibilities will include engaging with providers to understand their challenges and providing them with the necessary support to enhance their experience with our platform. You will work closely with cross-functional teams to ensure that our providers receive the best possible service and that their feedback is incorporated into our offerings. You will also be responsible for fostering authentic connections with providers, inspiring trust and loyalty in our services. Your contributions will directly impact our mission to empower patients and improve healthcare experiences.

What we offer

At Zocdoc, we believe in creating a work environment that is inclusive and free from discrimination. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that is passionate about making a difference in the healthcare industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.