About Zopa
Empowering borrowers and savers with fair finance
Key Highlights
- Founded in 2005, with billions lent in personal loans
- Launched its bank in 2020, expanding product offerings
- Acquired DivideBuy to enhance its buy now, pay later services
- $972.9 million in funding, driving growth and innovation
Zopa is a leading UK fintech company headquartered in London, specializing in personal loans, savings accounts, and credit cards. Since its founding in 2005, Zopa has lent billions and launched its bank in 2020, recently acquiring the 'buy now, pay later' platform DivideBuy. With $972.9 million in f...
🎁 Benefits
Zopa offers 25 days of holiday, increasing to 30 with tenure, plus 16 weeks of full pay for new parents. Employees can work from abroad for up to 120 ...
🌟 Culture
Zopa fosters a unique culture rooted in its extensive lending experience, emphasizing customer-centric financial products. The company values face-to-...
Overview
Zopa is hiring a Technical Incident Manager to oversee IT Service Management and incident resolution. You'll work within the Technology Operations & Risk Team to enhance processes through automation and AI. This role requires a strong understanding of risk management and incident response.
Job Description
Who you are
You have a strong background in IT Service Management and incident resolution — your experience has equipped you with the skills to manage technology risks effectively and respond to incidents in a timely manner. You thrive in environments that challenge conventional thinking and are driven to make a significant impact in the finance sector. Your ability to simplify complex processes through automation and AI will be key to your success in this role.
You are a collaborative team player who enjoys working with cross-functional teams — your communication skills allow you to engage effectively with various stakeholders, ensuring that technology operations align with business objectives. You are proactive in identifying potential risks and implementing strategies to mitigate them, contributing to the overall resilience of the organization.
What you'll do
As a Technical Incident Manager at Zopa, you will lead the response and resolution of incidents affecting technology operations — your role will involve coordinating with various teams to ensure that incidents are managed efficiently and effectively. You will be responsible for developing and implementing IT Service Management processes that enhance the organization's ability to respond to incidents and manage risks.
You will work closely with the Technology Operations & Risk Team to identify areas for improvement in incident management processes — your insights will help streamline operations and enhance the overall resilience of the technology organization. You will also play a key role in fostering a culture of continuous improvement, encouraging the adoption of automation and AI to simplify processes.
What we offer
At Zopa, you will be part of a dynamic team that is redefining the finance industry — we offer a collaborative work environment where unconventional thinking is encouraged. You will have the opportunity to make a meaningful impact on the organization and contribute to our mission of putting people at the center of banking. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company.
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