About 15Five
Empowering organizations through performance management software
Key Highlights
- Headquartered in SoMa, San Francisco, CA
- Raised $85.9 million in Series B funding
- Clients include Spotify, American Red Cross, and Pendo
- Unique Positive Product Designβ’ approach
15Five is a leading performance management software company headquartered in SoMa, San Francisco, CA. Trusted by clients like Spotify, American Red Cross, and Pendo, 15Five has raised $85.9 million in funding from investors such as Siemens and Matrix Partners. With a focus on Positive Product Design...
π Benefits
15Five offers comprehensive medical, dental, and vision care, along with fertility consulting assistance and 24/7 online therapy support. Employees al...
π Culture
15Five fosters a unique culture centered around positive psychology and employee feedback, making it a pioneer in the HR SaaS space. The company's com...
Account Manager β’ Mid-Level
15Five β’ United States - Remote
Overview
15Five is hiring a Strategic Account Manager to oversee the long-term success of a portfolio of customers. You'll work closely with various teams to ensure customer satisfaction and drive growth. This role requires strong relationship management skills and a focus on delivering measurable business outcomes.
Job Description
Who you are
You have a proven track record in account management, ideally with experience in managing strategic accounts and driving customer success. Your ability to build strong relationships with clients is complemented by your analytical skills, allowing you to derive insights from data to inform your strategies. You thrive in a remote work environment and are comfortable collaborating with cross-functional teams to achieve shared goals.
You understand the importance of customer engagement and retention, and you are skilled at identifying opportunities for account expansion. Your communication skills enable you to effectively convey value to clients and align their needs with your company's offerings. You are proactive in addressing challenges and are committed to ensuring that customers achieve their desired outcomes.
What you'll do
As a Strategic Account Manager at 15Five, you will own the long-term commercial success of a defined portfolio of customers, representing approximately $5M+ in annual recurring revenue. You will be accountable for renewal performance and expansion growth, working closely with Professional Services Managers, Customer Experience Managers, and other internal teams to drive customer outcomes. Your role will involve developing executive-level partnerships and ensuring that customers realize sustained value from their investments in 15Five.
You will align customer priorities with coordinated internal execution, facilitating communication and collaboration across teams to enhance customer satisfaction. By leveraging data-driven insights, you will help customers achieve measurable business outcomes that lead to durable partnerships and consistent renewals. Your focus will be on fostering long-term relationships that encourage expanded investment in 15Five's solutions.
What we offer
At 15Five, you will be part of a fully remote, high-performance team that values personal and professional growth. We foster a culture anchored in high standards and high support, providing you with the opportunity to contribute to the future of work. You will have access to a comprehensive benefits package and the chance to work in an environment that encourages innovation and collaboration.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at 15Five.
Similar Jobs You Might Like
Based on your interests and this role
Account Manager
Sardine is hiring a Strategic Account Manager to manage customer relationships and maximize the value of their fraud prevention and compliance products. This role requires strong stakeholder management skills and a customer-focused approach.
Account Manager
Upside is seeking a Strategic Account Manager to lead enterprise accounts in the restaurant vertical. You'll enhance retailer relationships and support business growth through insightful reporting and exceptional service. This role requires strong coordination with internal teams and a focus on account retention.
Account Manager
Sardine is hiring a Senior Strategic Account Manager to manage customer relationships and maximize the value of their fraud prevention and compliance products. This role combines account management and solution architecture, requiring strong stakeholder engagement skills.
Account Manager
Woflow is hiring a Senior Enterprise Account Manager to manage key strategic enterprise accounts. You'll act as a trusted advisor, balancing client requests with business objectives. This role requires strong relationship-building skills and project management expertise.
Account Manager
Synthego is seeking a Strategic Account Manager to drive growth in their Cell and Gene Therapy business. You'll work directly with clients to provide innovative solutions and build lasting relationships. This role requires experience in account management and a passion for biotechnology.