About Sardine
Fraud prevention for the digital economy
Key Highlights
- Miami headquarters with a growing team of 50 employees
- $30 million raised from Coatue Management and Afore Capital
- AI/ML-driven platform for real-time fraud detection
- Serves clients in cryptocurrency and e-commerce sectors
Sardine is a Miami-based fintech company focused on fraud prevention and revenue enhancement for digital businesses. Their platform leverages AI/ML to provide real-time fraud detection and risk assessment, serving clients in the cryptocurrency and e-commerce sectors. With a growing team of 50 employ...
🎁 Benefits
Sardine offers competitive salaries, equity options, flexible PTO, and a remote work policy to support work-life balance....
🌟 Culture
Sardine fosters a culture of innovation and agility, prioritizing data-driven decision-making and a strong focus on security in the fintech space....
Account Manager • Mid-Level
Overview
Sardine is hiring a Strategic Account Manager to manage customer relationships and maximize the value of their fraud prevention and compliance products. This role requires strong stakeholder management skills and a customer-focused approach.
Job Description
Who you are
You have a strong background in account management, ideally with experience in the fintech or fraud prevention sectors. You understand the importance of customer success and are passionate about helping clients maximize the value of the products and services they use. Your ability to communicate effectively and build relationships with stakeholders is key to your success in this role.
You thrive in a remote-first environment and are comfortable working independently while collaborating with a globally distributed team. You possess a growth mindset and are eager to learn about the latest trends in fraud prevention and compliance. You are self-motivated and take ownership of your responsibilities, ensuring that you deliver exceptional service to your clients.
What you'll do
As a Strategic Account Manager at Sardine, you will be responsible for managing a select group of customers, acting as their primary point of contact within the company. You will work closely with clients to understand their needs and help them leverage Sardine's platform to combat fraud effectively. Your role will involve regular communication with customers to ensure they are satisfied with the services provided and to identify opportunities for upselling or cross-selling additional products.
You will collaborate with internal teams, including product and engineering, to relay customer feedback and advocate for their needs. Your insights will help shape the development of new features and enhancements to the platform. Additionally, you will track customer success metrics and work to improve customer satisfaction and retention rates.
What we offer
Sardine offers a remote-first work culture that allows you to work from anywhere in North America. You will join a fast-growing company with a strong focus on innovation and customer success. We value performance and provide opportunities for professional growth and development. Our team is made up of world-class professionals who are dedicated to making a meaningful impact in the fraud prevention and compliance space.
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