Customer Support • Entry-Level

Who you are

You are excited about contributing to the digital safety of millions and enjoy solving complex problems in a collaborative environment. You have a strong customer service orientation and are eager to help users navigate technical challenges. You thrive in a role where you can engage with customers and provide solutions that enhance their experience with our products.

You possess excellent communication skills, allowing you to articulate technical information clearly to users with varying levels of technical expertise. You are detail-oriented and have a knack for troubleshooting, ensuring that you can effectively resolve issues that arise. You are adaptable and willing to learn, as the cybersecurity landscape is constantly evolving.

What you'll do

As a CS Technical Representative, you will be responsible for troubleshooting Tier 2 issues escalated from Tier 1 Technical Support. You will engage with customers to understand their challenges and provide effective solutions, ensuring a high level of customer satisfaction. You will collaborate with the Technical Support team to identify recurring issues and contribute to the development of knowledge base articles that empower users to resolve common problems independently.

You will also participate in training sessions to stay updated on product features and enhancements, ensuring that you can provide accurate and timely support. Your role will involve documenting customer interactions and solutions provided, contributing to the continuous improvement of our support processes. You will work closely with other teams to escalate issues that require further technical expertise, ensuring that customer concerns are addressed promptly.

What we offer

At 1Password, we offer a dynamic work environment where you can grow your skills and contribute to a mission-driven company. You will have the opportunity to work with a talented team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.

We provide competitive compensation and benefits, along with opportunities for professional development. Join us in shaping a safer, simpler digital future for businesses around the world.