Technical Support • Senior

Who you are

You have a strong background in technical support, particularly in B2B environments, and are passionate about helping customers maximize their investments in cutting-edge technology. Your experience includes troubleshooting complex software and hardware issues, and you have a knack for explaining technical concepts in a way that is easy for customers to understand. You thrive in a customer-centric role and are committed to providing best-in-class service.

You possess excellent communication skills, enabling you to effectively collaborate with cross-functional teams and convey technical information clearly. You are proactive in capturing customer feedback and using it to improve support processes and customer satisfaction. Your ability to empathize with customers and understand their needs is key to your success in this role.

What you'll do

As a Senior Technical Support Representative at Skydio, you will be the first point of contact for commercial customers seeking assistance with their autonomous drone systems. You will utilize your technical expertise to guide customers through troubleshooting processes, ensuring they can effectively use their drones for various applications. Your role will involve working closely with the Customer Success organization to enhance customer enablement and retention strategies.

You will be responsible for resolving customer inquiries related to software, hardware, and cloud services, utilizing knowledge guides and diagnostic tools at your disposal. Your focus will be on delivering timely and effective solutions while maintaining high service level agreements. You will also have the opportunity to collaborate with product teams to provide insights from customer interactions that can inform product development and enhancements.

What we offer

Skydio offers a dynamic work environment where you can contribute to the future of autonomous flight technology. You will be part of a team that values customer obsession and operational excellence. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in empowering a broader audience of drone users and making a significant impact in the industry.