Technical Support • Entry-Level

Who you are

You are a customer-focused individual with a passion for helping others succeed. You possess business-level fluency in both French and English, allowing you to communicate effectively with a diverse range of customers. Your ability to troubleshoot technical issues and provide clear guidance makes you an invaluable resource for merchants navigating the eCommerce landscape. You thrive in a remote work environment and are eager to contribute to a team that values collaboration and innovation.

What you'll do

As a Technical Support Representative at BigCommerce, you will be responsible for educating customers on various platform features and troubleshooting any technical issues they encounter. You will engage with merchants to understand their needs and provide tailored solutions that empower them to sell more effectively. Your role will involve working closely with the Customer Success Services team to ensure that every interaction leaves customers feeling supported and valued. You will also have the opportunity to contribute to the continuous improvement of our support processes, helping to enhance the overall customer experience.

What we offer

BigCommerce offers a dynamic work environment where you can grow your career while making a significant impact in the eCommerce industry. We provide comprehensive training and ongoing support to help you excel in your role. Our culture emphasizes collaboration, innovation, and a commitment to excellence, ensuring that you have the resources you need to succeed. Join us in redefining the eCommerce landscape and empowering merchants to achieve their goals.