Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly within the mid-market segment, where you've successfully driven retention and growth for your clients. Your strategic thinking and operational rigor enable you to manage executive-level relationships effectively, ensuring that your portfolio of wellness brands thrives. You are adept at collaborating with cross-functional teams, including onboarding and product enablement, to deliver exceptional partner experiences. Your hands-on execution style complements your strategic mindset, allowing you to balance immediate needs with long-term goals. You understand the importance of customer success and are committed to fostering strong partnerships that lead to measurable impact across the customer lifecycle. You are passionate about enhancing wellness through technology and are excited to contribute to a culture of innovation and curiosity.

What you'll do

As the Mid-Market Account Manager, you will take ownership of a portfolio of mid-market wellness brands, acting as the general manager for your book of business. Your primary responsibility will be to drive retention, growth, and partnership health, ensuring that your clients achieve their strategic objectives. You will lead executive-level relationships, working closely with internal experts to deliver an exceptional partner experience. Your role will involve analyzing customer needs and aligning them with Mindbody's offerings, ensuring that clients receive the support they need to succeed. You will also be responsible for tracking performance metrics and reporting on the health of your accounts, using data to inform your strategies and decisions. Collaboration will be key, as you will work with various teams to facilitate onboarding and product enablement, ensuring a seamless transition for new clients. Your hands-on approach will allow you to engage directly with clients, addressing any challenges they may face and providing solutions that drive value.

What we offer

At Mindbody, we foster a culture of innovation and curiosity, where your contributions will have a direct impact on the wellness industry. You will be part of a team that is dedicated to connecting people with inspiring experiences in fitness and wellness. We offer competitive compensation and opportunities for professional growth, encouraging you to develop your skills and advance your career. Join us in reshaping technology's role in fostering meaningful, real-world connections, and be part of a mission that empowers wellness entrepreneurs to thrive.