Operations Manager • Mid-Level

Who you are

You have over 3 years of experience in service operations and policy planning within IT platforms, demonstrating a strong ability to analyze complex issues and implement effective solutions. Your background includes direct management of service operations, collaborating with partners, and leading B2B/B2C projects. You are adept at using data to drive service improvements and have a proactive approach to problem-solving. Your experience in launching and managing new services in the mobility sector or O2O platforms sets you apart as a candidate who can thrive in a fast-paced environment. You value teamwork and are committed to fostering a culture of mutual growth and support among colleagues.

What you'll do

In this role, you will be responsible for planning and operating mobility services, including shuttle and fleet management. You will establish operational processes and monitor key performance indicators to identify areas for improvement. Your role will involve analyzing service data and responding to customer feedback to enhance service quality. You will work closely with various departments, including planning, development, marketing, and business, to streamline operations and improve efficiency. You will also address issues that arise in service operations, including incident management and customer service, ensuring that operations run smoothly and effectively.

What we offer

At UMOS ONE, you will be part of a dynamic team that values collaboration and growth. We provide an engaging work environment where your contributions will directly impact the future of urban mobility. You will have opportunities for professional development and be part of a culture that encourages innovation and teamwork. We are committed to creating a supportive atmosphere where everyone can thrive and achieve their potential. Join us in shaping the future of mobility services and making a difference in urban transportation.