Support Engineer • Senior

Who you are

You have a strong background in technical support, ideally with experience in cybersecurity or cloud-based solutions. You thrive in a customer-centric environment and are driven by the desire to solve complex challenges. Your communication skills are top-notch, allowing you to effectively convey technical information to both technical and non-technical stakeholders. You are comfortable working in a remote setting and can manage your time effectively to meet customer needs. You understand the importance of collaboration and are eager to work with cross-functional teams to enhance customer satisfaction.

What you'll do

As a Senior Technical Support Engineer at Zscaler, you will be responsible for providing high-quality support to our customers, helping them navigate and resolve issues related to our zero trust security platform. You will work closely with the Customer Support team to ensure that customer inquiries are addressed promptly and effectively. Your role will involve troubleshooting complex technical issues, guiding customers through solutions, and collaborating with engineering teams to escalate and resolve more intricate problems. You will also contribute to the development of support documentation and training materials to enhance the overall customer experience.

What we offer

Zscaler offers a dynamic work environment where your contributions will have a direct impact on our customers' success. We provide opportunities for professional growth and development, as well as a culture that values transparency and collaboration. Our commitment to a people-first philosophy means that we prioritize the well-being and development of our employees. Join us in shaping the future of cybersecurity and making a positive difference on a global scale.