Technical Support • Senior

Who you are

You have a strong background in technical support, ideally with experience in enterprise-level environments — you understand the importance of customer success and are passionate about helping clients solve their data challenges. You thrive in a collaborative setting, working closely with engineers and operations teams to ensure high-quality service delivery. Your curiosity drives you to learn continuously about the latest technologies and trends in observability and data management. You possess excellent communication skills, enabling you to articulate complex technical concepts to non-technical stakeholders effectively. You are motivated by the opportunity to make a significant impact in a fast-growing company and enjoy working in a remote-first culture that values flexibility and empowerment.

What you'll do

As a Senior Technical Support Engineer at Cribl, you will be responsible for providing exceptional support to our customers and partners, ensuring they can effectively utilize our observability solutions. You will troubleshoot complex technical issues, guiding customers through problem resolution while maintaining a high level of customer satisfaction. You will collaborate with cross-functional teams, including Site Reliability Engineers and Technical Operations, to enhance product performance and reliability. Your role will involve documenting solutions and best practices to improve the support process and contribute to the knowledge base. You will also participate in training sessions to help customers maximize the value of our products, fostering a strong relationship with them. Your insights will be valuable in shaping product improvements based on customer feedback and support trends.

What we offer

At Cribl, we offer a dynamic and inclusive work environment where you can thrive. As a remote-first company, we provide the flexibility to work from anywhere in the United States while ensuring you have the resources needed to succeed. You will be part of a passionate team that values collaboration and innovation, with opportunities for professional growth and development. We believe in empowering our employees to do their best work, and we encourage you to apply even if your experience doesn't match every requirement. Join us in unlocking the value of observability data and making a difference for our customers.