About 9fin
AI-driven insights for finance professionals
Key Highlights
- Raised $88.6 million in Series A funding
- Headquartered in the City of London, UK
- Serves leading banks, hedge funds, and asset managers
- Offers 22 weeks full pay maternity and 12 weeks paternity leave
9fin is a data and analytics platform tailored for leveraged finance professionals, enabling them to extract key financial data from complex documents using advanced AI and computer vision tools. Headquartered in the City of London, 9fin serves leading banks, hedge funds, and asset managers globally...
🎁 Benefits
Employees enjoy 22 weeks of full pay maternity leave, 12 weeks of full pay paternity leave, and a generous learning and development budget. The compan...
🌟 Culture
9fin fosters a culture of innovation by leveraging AI to automate manual tasks in finance, allowing employees to focus on strategic decision-making. T...
Overview
9fin is hiring a Customer Success Manager to enhance client relationships and drive product usage. You'll collaborate with account managers and innovate communication strategies. This role requires strong interpersonal skills and a focus on customer experience.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the financial services or technology sectors. Your experience has equipped you with the ability to build and maintain strong client relationships, ensuring that customers derive maximum value from the products and services offered. You are data-driven and understand how to leverage analytics to improve customer engagement and satisfaction. You thrive in collaborative environments and enjoy working closely with cross-functional teams to enhance the customer experience. You are adaptable and open to learning, recognizing that the landscape of customer success is constantly evolving. You believe in the importance of diversity and inclusion in the workplace, and you are committed to fostering an environment where everyone can contribute and succeed.
What you'll do
As a Customer Success Manager at 9fin, you will be at the forefront of building and nurturing client relationships. Your primary focus will be to ensure that clients fully understand and effectively utilize our product offerings. You will collaborate closely with the account management team to innovate new ways to engage with our clients, driving usage growth through data-informed strategies. You will be responsible for developing and executing communication plans that enhance client workflows and satisfaction. Additionally, you will work with various internal teams to ensure that our products meet the high standards expected by our clients, contributing to a top-tier customer experience. Your role will involve regular check-ins with clients to gather feedback and identify opportunities for improvement, ensuring that 9fin remains a trusted partner in their business operations. You will also play a key role in onboarding new clients, providing them with the necessary resources and support to get started successfully.
What we offer
At 9fin, we offer a dynamic and inclusive workplace where you can reach your full potential. We recognize that diverse teams lead to more creative and productive outcomes, and we are committed to building a culture that reflects this belief. You will have the opportunity to work with some of the top investment banks, asset managers, and hedge funds, making a significant impact in the debt capital markets. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the debt market with innovative technology and exceptional customer service.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at 9fin.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Cutover is seeking a Customer Success Manager to assist customers throughout their lifecycle, helping them unlock maximum value from the platform and services. This role requires strong communication skills and a focus on driving user engagement.
Account Manager
Warp is hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from payroll and tax solutions while identifying opportunities for growth. This position requires a strong ability to manage customer accounts and drive retention.
Customer Success Manager
Assembly is hiring a Customer Success Manager to lead client onboarding, retention, and overall customer satisfaction. You'll work closely with the CEO and the Support and Sales teams to enhance customer relationships. This role is ideal for someone looking to make a significant impact in a scaling startup.
Account Manager
Rain is hiring an Account Manager to onboard new companies onto their platform and ensure customer success. You'll work closely with cross-functional teams to provide seamless support. This role requires strong analytical skills and attention to detail.
Customer Success Manager
Roku is hiring a Customer Success Manager to build and maintain strong relationships with clients in the fast-growing CTV advertising space. This role requires collaboration with the Sales team and a focus on client satisfaction.