Customer Support • Mid-Level

Who you are

You are a strong communicator who enjoys technology and actively uses the most up-to-date AI tools and AI agents as part of your work. You understand the importance of customer support that goes beyond answering tickets — it's about solving real problems and ensuring customers leave more confident and capable. You thrive in a fast-paced environment and take ownership of your responsibilities, contributing to the overall mission of increasing access to financial services through technology.

You have a passion for helping others and a knack for understanding complex issues. Your experience in customer support has equipped you with the skills to navigate challenging situations and provide effective solutions. You are comfortable working with AI tools, recognizing their potential to enhance customer interactions and streamline processes. You are eager to be part of a team that values autonomy and responsibility, where your contributions directly impact the customer experience.

What you'll do

As a Customer Support Engineer at CloudWalk, you will be responsible for understanding and resolving customer issues end to end. You will work closely with AI agents, leveraging their capabilities to improve the efficiency and effectiveness of the support operation. Your role will involve not only addressing customer inquiries but also identifying patterns in customer feedback to help inform product improvements. You will collaborate with cross-functional teams to ensure that customer insights are integrated into product development and service enhancements.

You will take ownership of customer interactions, ensuring that each customer feels heard and valued. Your ability to communicate complex technical information in a clear and concise manner will be essential in helping customers navigate our products. You will also play a key role in training and onboarding new team members, sharing your knowledge and expertise to foster a collaborative and supportive team environment.

What we offer

At CloudWalk, you will be part of a mission-driven company that is dedicated to empowering entrepreneurs through technology. We offer a dynamic work environment where you can grow your skills and make a real impact. You will have the opportunity to work with cutting-edge AI tools and be at the forefront of transforming customer support in the financial technology sector. We encourage you to apply even if your experience doesn't match every requirement — your passion for technology and commitment to customer success are what truly matter.