About HockeyStack
The go-to-market analytics platform for B2B success
Key Highlights
- Raised $22.9 million from YCombinator and General Catalyst
- Serves leading B2B companies like Cognism, Whatfix, and Planful
- Headquartered in SoMa, San Francisco, CA
- Integrates data across marketing, sales, and product engagement
HockeyStack is a go-to-market analytics platform designed specifically for B2B companies, enabling them to track and analyze the entire SaaS customer journey. Headquartered in SoMa, San Francisco, CA, HockeyStack has raised $22.9 million in funding from prominent investors like YCombinator and Gener...
🎁 Benefits
HockeyStack offers equity allocation, a flexible PTO policy, and opportunities to collaborate with top industry advisors. Employees also benefit from ...
🌟 Culture
HockeyStack fosters a culture centered around data-driven decision-making and innovation. The company values collaboration and encourages employees to...
Implementation Manager • Mid-Level
Overview
HockeyStack is hiring an Implementation Manager to ensure customers successfully launch and adopt their GTM Intelligence suite. You'll collaborate with Sales, Marketing, and Customer Success teams to deliver a seamless onboarding experience. This role requires strong organizational skills and a proactive approach.
Job Description
Who you are
You are a highly organized and proactive individual with a strong background in managing customer implementations. You excel at executing tight mutual action plans and driving technical implementations to ensure customers rapidly adopt and realize value from products. Your experience in collaborating with cross-functional teams, including Sales, Marketing, and Customer Success, positions you well to deliver a seamless onboarding experience that supports long-term customer success.
You understand the importance of customer satisfaction and are committed to ensuring that every customer launch is executed with speed and confidence. You have a knack for problem-solving and can navigate complex situations to find effective solutions. Your ability to communicate effectively with various stakeholders allows you to build strong relationships and foster collaboration.
What you'll do
As an Implementation Manager at HockeyStack, you will play a critical role in the customer onboarding process. You will work closely with customers to understand their needs and ensure that they are set up for success with the GTM Intelligence suite. Your responsibilities will include executing mutual action plans, coordinating with technical teams for implementation, and providing ongoing support to ensure customer satisfaction.
You will be responsible for driving the technical aspects of the implementation process, ensuring that all integrations are completed smoothly and efficiently. Your success will be measured by the speed and effectiveness of customer launches, as well as the overall satisfaction of the customers you work with. You will also collaborate with Data Analysts to leverage insights that enhance the onboarding experience and help customers realize the full value of HockeyStack's products.
What we offer
HockeyStack offers a dynamic work environment where you can thrive and grow your career. You will be part of a team that is dedicated to automating sales, marketing, and customer success for B2B companies. We pride ourselves on our inclusive culture and commitment to diversity. Join us in our mission to revolutionize the way B2B companies operate and succeed in the market.
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