Customer Success • Mid-Level

Who you are

You have a strong background in customer service or consulting, ideally with experience in AI or technology-driven environments. You excel at building relationships and have a knack for understanding client needs, ensuring they receive the best possible support and guidance. Your communication skills are top-notch, allowing you to convey complex ideas simply and effectively. You are proactive and enjoy problem-solving, always looking for ways to enhance the customer experience. You thrive in a collaborative environment and are eager to contribute to a team that values growth and continuous improvement.

What you'll do

As a Customer Solutions Consultant II at Ada, you will play a pivotal role in the post-sales success of our clients. You will act as a trusted advisor, guiding organizations through the implementation and optimization of our AI customer service platform. Your responsibilities will include conducting training sessions, providing ongoing support, and ensuring that clients are leveraging our technology to its fullest potential. You will collaborate closely with cross-functional teams to address client feedback and drive product improvements. Your goal is to help clients achieve their objectives and enhance their customer service capabilities through our innovative solutions.

What we offer

At Ada, we believe in fostering a culture of growth and development. You will have access to ongoing training and professional development opportunities to help you advance your career. We offer a flexible remote work environment, allowing you to balance your personal and professional life effectively. Our team is passionate about making customer service extraordinary, and you will be part of a mission-driven organization that values innovation and excellence. Join us and be part of a company that is transforming the customer service landscape.