About Ada
Empowering brands with AI-driven customer interactions
Key Highlights
- Automated 2.6 billion brand interactions globally
- Supports 320+ brands including Zoom, Facebook, and Square
- No-code platform for easy implementation
- Fully remote workforce with flexible schedules
Ada is a leading AI-powered customer experience solution headquartered in Toronto, ON, specializing in automated brand interactions. With over 2.6 billion automated interactions and partnerships with 320+ brands including Zoom, Facebook, and Square, Ada's no-code platform empowers companies to deliv...
🎁 Benefits
Ada offers unlimited vacation, a generous stock option plan, and a wellness account. Employees enjoy comprehensive health benefits including dental, o...
🌟 Culture
Ada fosters a digital-first culture that prioritizes innovation in customer interactions. The company emphasizes the importance of AI and automation i...
Customer Support • Entry-Level
Ada • United Kingdom - Remote
Overview
Ada is hiring a Technical Support Advisor to enhance customer service experiences using AI technology. You'll be responsible for resolving complex issues and supporting customer interactions. This role is ideal for individuals eager to grow in a dynamic environment.
Job Description
Who you are
You have a proven track record of resolving complex issues that may depend on products or infrastructure beyond Ada’s own platform. Your experience in customer service has equipped you with the skills to handle challenging situations with ease and professionalism. You are eager to learn and grow, embracing the opportunity to work with cutting-edge AI technology to enhance customer experiences. You thrive in a collaborative environment and are passionate about delivering exceptional service to clients. Your strong communication skills enable you to articulate solutions clearly and effectively, ensuring customer satisfaction. You are adaptable and open to feedback, continuously seeking ways to improve your skills and contribute to the team's success.
What you'll do
As a Technical Support Advisor at Ada, you will be the first point of contact for customers seeking assistance with our AI customer service platform. You will troubleshoot and resolve technical issues, ensuring that customers can effectively utilize our services. Your role will involve collaborating with various teams to escalate and address more complex problems, contributing to the overall improvement of our product. You will also gather customer feedback to help inform future enhancements and ensure that our solutions meet their needs. Your commitment to providing outstanding support will play a crucial role in maintaining Ada's reputation for exceptional customer service.
What we offer
At Ada, we believe in fostering a culture of growth and continuous improvement. You will have access to professional development opportunities that will help you advance your career in the tech industry. We offer a supportive work environment where your contributions are valued, and your ideas are encouraged. As part of our team, you will be working with innovative technology that is transforming the customer service landscape. We are committed to your success and will provide the resources you need to thrive in your role.
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