Customer Support • Entry-Level

Who you are

You have a proven track record of resolving complex issues that may depend on products or infrastructure beyond Ada’s own platform. Your ability to troubleshoot and provide solutions is complemented by your strong communication skills, allowing you to effectively assist customers in a remote setting. You are eager to learn and grow within the AI customer service industry, demonstrating a commitment to continuous improvement and customer satisfaction.

You thrive in a collaborative environment where you can work closely with team members to enhance the customer experience. Your adaptability and problem-solving skills enable you to handle a variety of customer inquiries, ensuring that each interaction is positive and productive. You understand the importance of empathy in customer service and strive to make every customer feel valued and heard.

What you'll do

As a Technical Support Advisor at Ada, you will be the first point of contact for customers seeking assistance with our AI customer service platform. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring that customers can effectively utilize our services. You will work closely with the engineering team to escalate complex problems and provide feedback on product performance.

You will also engage with customers to understand their needs and gather insights that can help improve our platform. Your role will involve documenting customer interactions and solutions to build a knowledge base that enhances our support processes. You will participate in training sessions to stay updated on product features and best practices, enabling you to provide the best possible support.

What we offer

At Ada, we believe in fostering a culture of growth and development. You will have access to ongoing training and professional development opportunities to enhance your skills in customer support and AI technology. We offer a flexible remote work environment that allows you to balance your personal and professional life effectively. Join us in our mission to transform customer service through innovative AI solutions, and be part of a team that values your contributions and encourages your growth.