Technical Support • Entry-Level

Who you are

You are a dedicated individual with a passion for healthcare technology and a desire to make a difference in people's lives. You possess strong communication and organizational skills, allowing you to explain technical concepts clearly to non-technical users. Your ability to work well with people and within cross-functional teams is essential, as is your professionalism under pressure. You have a keen attention to detail and a commitment to maintaining accurate documentation and following established processes. You thrive in a customer-focused environment and are eager to learn and grow in your role.

What you'll do

As a Technical Support Analyst, you will serve as the first line of support for our customers, partners, and care teams. Your primary responsibility will be to ensure they have seamless experiences with the CopilotIQ+Biofourmis platform. You will provide excellent customer service, diagnose problems, and creatively resolve issues related to our products and supporting technologies. You will handle inquiries via phone, email, and other channels with professionalism and empathy, becoming the voice of support for our users. Over time, you will develop into a trusted resource for both customers and internal teams, known for your ability to troubleshoot issues and guide users through our applications. You will maintain detailed documentation to support continuous improvement and contribute to enhancing the overall user experience.

What we offer

At Biofourmis, we are committed to transforming in-home care through our AI-driven platform. You will be part of a team that is dedicated to enhancing the lives of seniors with chronic conditions. We offer a collaborative work environment where your contributions will directly impact the quality of care provided to our users. You will have opportunities for professional development and growth within the company as we continue to innovate in the health tech space. Join us in our mission to bring personalized, proactive care directly into homes and help people live healthier, longer lives.