Account Manager • Lead

Who you are

You have a proven track record in account management, with experience in building strong relationships with clients and driving commercial growth. Your strategic mindset allows you to identify opportunities for product adoption and service enhancements, ensuring that your team delivers exceptional value to merchants. You thrive in a fast-paced, entrepreneurial environment and are comfortable managing time-sensitive initiatives across various functions. Your leadership style fosters collaboration and empowers your team to excel in their roles.

You understand the importance of a proactive approach in account management, regularly reaching out to clients to identify their needs and provide tailored solutions. Your ability to consult and train key stakeholders ensures that they are well-equipped to utilize the services offered effectively. You are motivated by the success of your team and the merchants you serve, always seeking ways to enhance their experience and drive retention.

What you'll do

As the Team Lead of Account Management Pooled, you will oversee a team dedicated to providing the best experience for our portfolio of mid-sized, fast-growth merchants. Your responsibilities will include team management, where you will guide and support your team members in their professional development. You will drive commercial growth by building strong relationships with merchants and identifying additional service opportunities, such as international payment methods and fraud management services.

You will accelerate product adoption by consulting with key stakeholders and ensuring they understand the value of our offerings. Managing time-sensitive, cross-functional initiatives will be a critical part of your role, requiring you to navigate a highly entrepreneurial environment effectively. Your hands-on approach will enable you to lead your team in achieving their goals and delivering exceptional results for our clients.

What we offer

At Adyen, we create an environment where our teams can thrive and succeed. We value in-person collaboration and offer a supportive culture that encourages professional growth. You will have the opportunity to tackle unique technical challenges at scale and contribute to innovative solutions that help businesses achieve their ambitions faster. Join us in Berlin and be part of a team that is dedicated to delivering exceptional service and driving growth for our merchants.