Customer Success Manager • Mid-Level

Who you are

You have experience in customer success management, particularly with enterprise-level clients, and are comfortable navigating complex relationships. You thrive in environments that require both tactical execution and strategic thinking, ensuring customers achieve their desired outcomes. Your ability to communicate effectively with executives and technical teams alike sets you apart, as you guide clients through onboarding and adoption processes. You are resilient and bring a positive energy to your work, fostering trust and accountability within your team. You understand the importance of customer satisfaction and are dedicated to helping clients unlock value from their investments.

What you'll do

As an Enterprise Customer Success Manager at Clutch, you will own a portfolio of approximately 12-15 mid-market accounts, each valued between $100K and $300K ARR. Your role will involve leading executive onboarding during implementation, ensuring that customers are set up for long-term success. Post-implementation, you will focus on ongoing adoption, value realization, and growth, acting as a trusted advisor to your clients. You will collaborate closely with Implementation Engineers to address any technical challenges that arise, ensuring a seamless experience for your customers. Your responsibilities will also include developing strategies to enhance customer engagement and satisfaction, ultimately driving retention and expansion within your accounts. You will work within a distributed team, contributing to a culture of high trust and accountability, and will have opportunities to shape how Clutch delivers value to its customers.

What we offer

Clutch provides a supportive and collaborative work environment, where you can thrive as part of a dedicated Customer Success team. We value progress over perfection and empower our CSMs to take ownership of their portfolios. As the company continues to grow, you will have the chance to influence how we engage with our clients and help them achieve their goals. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives contribute to our success.