Customer Operations • Mid-Level

Who you are

You are a bilingual professional fluent in both Japanese and English, with a strong commitment to providing exceptional customer service. You possess excellent communication skills that allow you to connect with users and understand their unique needs. You have a deep empathy for customers and are dedicated to creating personalized interactions that leave lasting impressions. You thrive in a fast-paced environment and are adept at managing multiple tasks while maintaining attention to detail. You are passionate about helping others and are motivated by the opportunity to make a difference in the lives of Airbnb hosts and guests.

What you'll do

In this role, you will be responsible for managing the claims experience for Airbnb users, ensuring that each interaction is tailored to their specific needs. You will work closely with the AirCover team to ideate and implement best-in-class services that enhance the overall user experience. Your responsibilities will include resolving complex claims in a detailed and timely manner, providing premium support, and developing a deep understanding of customer desires. You will collaborate with various teams within Airbnb to ensure that the claims process is seamless and efficient. Your role will also involve gathering feedback from users to continuously improve the claims experience and contribute to the overall mission of Airbnb.

What we offer

Airbnb offers a dynamic work environment where you can grow your skills and make a meaningful impact. You will be part of a mission-driven company that values diversity and inclusion, encouraging you to bring your unique perspective to the team. We provide opportunities for professional development and support a culture of collaboration and innovation. Join us in creating a world where anyone can belong anywhere.