About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
π Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
π Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Skills & Technologies
Overview
Aircall is hiring a Senior / Staff Business Systems Analyst to drive revenue growth and operational efficiency. You'll collaborate with stakeholders to analyze business challenges and define solutions. This role requires experience in business process automation and system integrations.
Job Description
Who you are
You have a strong background in business systems analysis with a focus on driving operational efficiency and revenue growth. With 5+ years of experience in business process automation, you've successfully implemented solutions that streamline operations and enhance productivity. Your expertise in system integrations allows you to connect various technologies seamlessly, ensuring that data flows smoothly across platforms. You are data-driven and comfortable making decisions based on analytics, which helps you identify opportunities for improvement and innovation.
You thrive in collaborative environments and enjoy working closely with stakeholders to understand their needs and challenges. Your communication skills enable you to articulate complex ideas clearly, making it easier for teams to align on goals and strategies. You are proactive in seeking out solutions and are not afraid to take ownership of projects from inception to implementation. Your passion for continuous learning keeps you updated on the latest trends and technologies in business systems.
Desirable
Experience with AI technologies and customer communication platforms is a plus. Familiarity with tools like Salesforce or similar CRM systems can enhance your effectiveness in this role. A background in customer success or sales operations will also be beneficial as you work to support these teams.
What you'll do
As a Senior / Staff Business Systems Analyst at Aircall, you will play a pivotal role in analyzing business challenges and defining solutions that drive revenue growth. You will collaborate with various stakeholders, including sales and customer success teams, to identify areas for improvement and implement effective strategies. Your role will involve leading the implementation of business process automation initiatives that enhance operational efficiency and streamline workflows.
You will be responsible for conducting thorough analyses of existing systems and processes, identifying gaps, and proposing innovative solutions. Your ability to integrate different systems will be crucial in ensuring that data is accessible and actionable across the organization. You will also work closely with the data team to leverage analytics in decision-making, helping to shape the direction of business strategies.
In addition to your analytical responsibilities, you will mentor junior analysts and contribute to building a culture of continuous improvement within the team. Your insights will help guide the development of new tools and processes that align with Aircall's mission of redefining customer communications.
What we offer
At Aircall, you will join a dynamic and ambitious team that values ownership and continuous learning. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge AI technologies and contribute to a product that is making a significant impact in the customer communications space. Our culture emphasizes collaboration, trust, and meaningful outcomes, making it a great place for you to thrive and make a difference.
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