About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is seeking a Digital Customer Success Manager for the DACH market to support their growing client base. You'll leverage your relationship-building skills to help customers succeed with Aircall's solutions. This role is based in Berlin or Paris.
Job Description
Who you are
You are an engaged and passionate Customer Success Manager with a strong focus on helping customers succeed. You thrive in multicultural environments and enjoy building relationships with clients to ensure they maximize their use of Aircall's services. Your tech-savvy nature allows you to understand the product deeply and communicate its value effectively to customers.
You have experience in customer success or a related field, where you've demonstrated your ability to support clients and drive their success. Your strong interpersonal skills enable you to connect with diverse clients, understanding their unique needs and challenges. You are proactive in identifying opportunities for improvement and are committed to delivering exceptional service.
What you'll do
In this role, you will play a major part in supporting Aircall's rapidly growing client base in the DACH market. You will engage with customers to understand their goals and challenges, providing guidance and support to help them achieve success with Aircall's solutions. You will collaborate closely with the sales and product teams to ensure a seamless customer experience and to relay customer feedback for product improvements.
You will be responsible for onboarding new clients, ensuring they are set up for success from the start. This includes conducting training sessions and providing ongoing support as they integrate Aircall into their operations. You will also monitor customer health metrics and proactively reach out to clients to address any issues or concerns.
Your role will involve building strong relationships with key stakeholders within client organizations, acting as their trusted advisor. You will work to identify upsell opportunities and ensure that clients are aware of all the features and benefits available to them. Your success will be measured by customer satisfaction and retention rates, as well as your ability to drive product adoption.
What we offer
Aircall offers a dynamic and inclusive work environment where you can grow your career in customer success. You will have the opportunity to work with a diverse team and contribute to the success of clients across the DACH region. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in making a significant impact on our customers' success and the overall growth of Aircall.
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